HealthCare Authenticator Privacy Policy

Effective date of current Policy: April 20, 2024

At IQVIA, we are strongly committed to protecting your privacy. To protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The HealthCare Authenticator is an authentication solution belonging to IQVIA, Inc. with offices at One IMS Drive, Plymouth Meeting, PA 19462 USA (“IQVIA” and also hereinafter “we, us, our”). This solution can be embedded on any Customer (the “Publisher”) or IQVIA web site, web application or mobile application (“the Applications”) to authenticate their users, verify if they are HealthCare professionals and provide Single Sign On capabilities (the “Services”).


This Policy applies to Personal Information collected on the Applications via the HealthCare Authenticator and that is Processed by IQVIA.

“Personal Information” is any information relating to an identified or identifiable natural person ("Data Subjects”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.. This Policy is intended to meet requirements globally, including those in North America, Europe, APAC, and other jurisdictions.

“Processing” means any operation which is performed upon Personal Information, whether or not by automatic means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

“Third Party” is any natural or legal person, public authority, agency or body other than the Data Subject, User, IQVIA or IQVIA's agents.

To learn more about how we process information in other settings, please review our general Privacy Policy.


  • How IQVIA collects your Personal Information
  • How IQVIA uses your Personal Information
  • Direct Mail, Email and Outbound Telemarketing
  • Research/Survey Solicitations
  • All Internet Users - Cookies, Analytics Information, and Interest-Based Advertising
  • Choice/Modalities to Opt Out
  • Onward Transfer
  • Data Transfers
  • Security
  • Retention
  • Right of Access, Rectification, Erasure and Deletion
  • How to contact us

Information technology and freedoms

How IQVIA collects your Personal Information

The types of Personal Information we may collect (directly from you or from Third Party-sources) and our privacy practices depend on the nature of the relationship you have with IQVIA and the requirements of applicable law. We endeavor to collect information only relevant for the purposes of Processing. Below are the legal bases and some of the ways we collect information and how we use it.

We collect Personal Information regarding users of the Services we provide to the Applications (“the Users”). We acquire, hold, use and Process Personal Information about Users for a variety of business purposes including to:

  • generally manage Personal Information and accounts;
  • respond to questions, comments and requests;
  • provide access to certain areas and features of the Services;
  • ensure internal quality control;
  • verify Individual identity;
  • communicate about individual account and activities on the Services and systems, and, in IQVIA's discretion, changes to any IQVIA policy;
  • process applications;
  • comply with regulatory requirements, including information relating to adverse effects you have experienced when using our products;
  • prevent potentially prohibited or illegal activities;
  • provide services to you and our sponsors;
  • enforce our Terms; and
  • for purposes disclosed at the time that Users provide Personal Information or otherwise with consent.

Some of the ways that we may collect your Personal Information include:

  • IQVIA may collect Personal Information from you through various channels, including when you register to access the Services, in surveys, during business or marketing events, and when delivering programs and services to you.
  • We may collect various information from healthcare professionals as part of the OneKey® index we maintain, including first name, last name, age, gender, address, medical specialization, professional qualifications, license number and scientific society membership number, email address, username and password or any other login credentials or authenticators. For details about OneKey® and how its data are used, please visit:
  • As you access the Services, certain passive information may also be collected, including Internet Protocol addresses, cookies, and navigational data. This type of information is used for the purposes of gathering data to provide improved administration of our Services, and to improve the quality of your experience when interacting with our Services.
  • Furthermore, IQVIA may collect and process any Personal Information that you voluntarily provide to us in the Services. IQVIA gathers data about usage to the Applications integrating the Services, including numbers of visitors and visits, geo- location data, length of time spent on the Applications, pages clicked on or where visitors have come from.

How IQVIA uses your Personal Information

Depending on how you interact with IQVIA, we and our Third Party-service providers may also use Personal Information in a variety of ways, including:

  • Administrative Purposes. We may use the Personal Information about you for administrative purposes, including, without limitation, to: (a) verify identity; (b) perform internal quality control; (c) manage your account and credentials; (d) send non-marketing communications regarding the Services, programs or services, your account, or any changes to any related HealthCare Authenticator or IQVIA policy or terms of service; (e) prevent potentially prohibited or illegal activities; and (f) enforce the HealthCare Authenticator Terms.
  • Marketing Products and Services. We may use the Personal Information about you, based on your express consent, to provide you with materials about offers, products and services offered by us or our customers or business partners. We may provide you with these materials by phone, postal mail, facsimile or email, as permitted by applicable law. If you do not wish us to use your Personal Information for marketing purposes, you may contact us at any time to opt out of the use of your Personal Information for such purposes, as further described below.
  • Research and Development. IQVIA may use your Personal Information to create non-identifiable information that we may use alone or in the aggregate with information obtained from other sources, in order to help us to optimally deliver our existing products and services or develop new products, processes and services.
  • Anonymous or Aggregated Information. IQVIA may use and share your non-identified or aggregated information within the IQVIA group of companies or with Third Parties for public health, research, analytics and any other legally permissible purposes.
  • Other Uses. IQVIA may use your Personal Information for other purposes disclosed to you at the time you provide Personal Information or with your consent.

Direct Mail, Email and Outbound Telemarketing

Individuals who provide us with Personal Information, or whose Personal Information we obtain from Third Parties, based on their express consent at the time you provide Personal Information, may receive periodic emails, newsletters, mailings or phone calls from us with information on IQVIA or our business partners’ products and services. You can opt out of these communications at no cost by following the instructions provided in every communication received.

Research/Survey Solicitations

From time to time, IQVIA may perform research (online and offline) via surveys. We may engage Third Party-service providers to conduct such surveys on our behalf. All survey responses are voluntary, and the information collected will be used for research and reporting purposes to help us enhance the quality of the products and services we provide. The survey responses may be utilized to determine the effectiveness of the Services, various types of communications, advertising campaigns and/or promotional activities. If an Individual participates in a survey, the information given will be used along with that of other study participants. We may share anonymous individual and aggregate data for research and analysis purposes.

All Internet Users - Cookies, Analytics Information, and Interest-Based Advertising


We may employ a cookie, or small piece of computer code that enables Web servers to “identify” visitors, each time an Individual initiates a session on the Applications integrating the Services. A cookie is set in order to identify Data Subjects; tailor the Services to you; measure and research the effectiveness of the Applications’ and Services features; and authenticate Users for registered services. Cookies can only access Personal Information that you have provided on the Application integrating the Services and cannot be accessed by other Applications. Data Subjects also have the ability to change their cookies settings or delete cookie files from their own hard drive at any time by clicking on the Privacy or History tab typically found on the Settings or Options menu in your Internet browser. However, please also be advised that cookies may be necessary to provide access to much of the content and many of the features of the Applications integrating the Services.

Interest-Based Advertising

Through the Applications integrating the Services, IQVIA may set tracking tools to collect Personal Information regarding your activities (e.g., your IP address, page(s) visited, time of day), subject to your express consent. These advertising partners may use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising.” Data Subjects will have the ability to change the Settings or Options of their Internet browser and opt out at any time.

Non-identified Aggregated Information

IQVIA may use your Personal Information and other information about you to create non-identified and aggregated information, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access the Applications or other online services, or other analyses we create. Anonymized and aggregated information is used for a variety of functions, including the measurement of visitors’ interest in and use of various portions or features of the Services. Non-identified or aggregated information is not Personal Information, and IQVIA may use such information in a number of ways, including research, internal analysis, analytics and any other legally permissible purposes. We may share this information within IQVIA and with Third Parties for our or their purposes, as identified above, in non-identified or aggregated form that is designed to prevent anyone from identifying you.

Choice/Modalities to Opt Out

Without prejudice to your rights under the applicable privacy and data protection laws, you have the right to opt out of certain uses and disclosures of your Personal Information.

Email and Telephone Communications

An “Unsubscribe” button will be provided at the top or bottom of each email communications lawfully sent by IQVIA so that you can opt-out. However, we may continue to send transaction-related emails regarding products or services you have requested in response to such request. We may need to send you certain communications regarding IQVIA programs and services and you will not be able to opt out of those communications - e.g., communications regarding updates to these Terms.

We maintain telephone “do not call” lists and “do not mail” lists as mandated by law. We process requests to be placed on do not mail, do not phone and do not contact lists within 60 days after receipt, or such shorter time as may be required by law.

Onward Transfer

IQVIA does not sell or otherwise disclose Personal Information about you, except as described in the HealthCare Authenticator Terms of Use or as you explicitly consent.

Service Providers

IQVIA may share Personal Information with our service providers that we have retained to perform services on our behalf including (i) provision of IT and related services; (ii) provision of information and services you have requested; (iii) User support activities.
IQVIA has executed appropriate contracts with the service providers that prohibit them from using or sharing your personal information except as necessary to perform the contracted services on our behalf or to comply with applicable legal requirements and our instructions.

Information Disclosed for Our Protection and the Protection of Others

We may disclose information about you: (i) if we are required to do so by law, court order or legal process; (ii) in response to lawful requests by public authorities, including to meet national security or law enforcement requirements; (iii) under the discovery process in litigation; (iv) to enforce IQVIA policies or contracts; (v) to collect amounts owed to IQVIA; (vi) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity; or (vii) if we, in good faith, believe that disclosure is otherwise necessary or advisable.

Information Disclosed in Connection with Business Transactions

We reserve the right to disclose or transfer any information we have about you in the event of a proposed or actual purchase, any reorganization, sale, lease, merger, joint venture, assignment, amalgamation or any other type of acquisition, disposal or financing of all or any portion of our business or of any of the business assets or shares (including in connection with any bankruptcy or similar proceeding). Should such an event occur, IQVIA will endeavor to direct the transferee to use Personal Information in a manner that is consistent with the HealthCare Authenticator Terms of Use, the Privacy Policy, and the applicable laws.

Data Transfer

All Personal Information sent or collected via or by IQVIA may be stored anywhere in the world, including but not limited to, in the United States, in the cloud, our servers, the servers of our affiliates or the servers of our service providers, in compliance with local or regional regulations. In this regard, IQVIA has in place Standard Contractual Clauses and adequate supplementary security measures in order to meet EU legal requirements for international data transfers to third countries that do not provide adequate levels of data protection. By providing information to IQVIA, you consent to the storage of your Personal Information in these locations.


The security of all Personal Information provided to IQVIA is important to us, and IQVIA takes reasonable steps designed to protect your Personal Information. Unfortunately, no data transmission over the Internet or storage of information can be guaranteed to be 100% secure. As a result, while IQVIA strives to protect your Personal Information, we cannot ensure or warrant the security of any information you transmit to IQVIA, and you do so at your own risk. You are responsible for maintaining the secrecy of your own passwords. If you have reason to believe that your passwords or Personal Information is no longer secure, please promptly notify Company at onekeyUK&

IQVIA adheres to the Directive of 1995 and the GDPR from May 25th, 2018. IQVIA is the controller of the Personal Information processed through the Applications integrating the Services. Various IQVIA affiliates, located inside or outside the European Union, also may process your Personal Information, consistent with the practices described in these Terms.

IQVIA has put in place with its affiliates outside the EU, Standard Contractual Clauses and adequate supplementary security measures in order to meet EU legal requirements. The affiliates outside the EU agreed to abide by such Standard Contractual Clauses in its Processing of your Personal Information originating from the EU. IQVIA affiliates shall process, use and disclose Personal Information consistent with these Terms and applicable law.

Certain service providers also may be processors of your Personal Information, on our behalf, both inside and outside of the European Union, and have been chosen because of their experience in Processing Personal Information and because they provide safeguards that are sufficient to comply with applicable law (including the technical security measures governing the Processing to be carried out). In Processing the Personal Information on our behalf, the processors operate under contracts with us and shall act only under our instructions, and agree to act consistent with applicable law for purposes consistent with the HealthCare Authenticator Terms, this Privacy Policy and the applicable laws.


IQVIA retains the Personal Information we receive as described in the HealthCare Authenticator Terms of Use for as long as you use at least one Application integrating the Services or as necessary to fulfil the purpose(s) for which it was collected, provide our products and services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements and comply with applicable laws.

Right of Individuals

You may seek confirmation regarding whether IQVIA is Processing Personal Information about you, request access to Personal Information, and ask that we correct, amend or delete your Personal Information where it is inaccurate or has been Processed in violation of applicable law. Where otherwise permitted by applicable law, you may use any of the methods set out in the HealthCare Authenticator Terms of Use to request access to, receive (port), object to Processing, restrict Processing, seek rectification or request erasure of Personal Information held about you by IQVIA, withdraw your consent and object to automated decision making and profiling, if applicable. Such requests will be Processed in line with local laws. Although IQVIA makes good faith efforts to provide individuals with access to their Personal Information, there may be circumstances in which IQVIA is unable to provide access, including but not limited to: where the information contains legal privilege, would compromise others' privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to the individual's privacy in the case in question or where it is commercially proprietary. If IQVIA determines that access should be restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, IQVIA will take commercially reasonable steps to verify your identity before granting access to or making any changes to your Personal Information.

Users can also personally modify their Personal Information held by IQVIA online within the administration interface of the Applications, with the use of their identifiers (connection identifier and password).

If you are an EU or Swiss citizen and feel that IQVIA is not abiding by the terms of this Policy, please contact IQVIA at the contact information provided above. If any request remains unresolved, you may contact the national data protection authority for your EU Member State.

How to contact us

If after reviewing these Data Privacy, you would like to submit a request or you have any questions or privacy concerns, please contact:
IQVIA will address your concerns and attempt to resolve any privacy issues in a timely manner.

Access to the Privacy Policy in other languages: Français, Italiano